Join Our Team

St. Louis Community Credit Union is strong, vibrant, and growing — and so is our team. Become part of our giveback today.

CURRENT OPENINGS:

Teller

Overview:

St. Louis Community is more than a credit union. As a Community Development Financial Institution (CDFI), we exist to serve communities through financial hope and inclusion.

We’re looking for excellent people to be part of our giveback. We are committed to hiring in the neighborhoods we serve, and we recruit and retain people of all backgrounds to help meet the financial services needs of our members and our community.

If you have a great work ethic, motivation to excel and a desire to serve, come grow with us. You’ll find more than a job here. You’ll find a passion and a career. Are you ready to make a difference? Apply today!

St. Louis Community Credit Union is an Equal Opportunity Employer.

Job Summary: Teller (Spanish/Bilingual a plus)

Tellers assist members in person, by phone and mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers/Assistant Branch Managers with assigned duties.

Essential Functions

Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating and reordering debit cards; complete all other transactions as requested.
Verify member identification according to guidelines to avoid fraudulent transactions.
Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
Complete all transactions with accuracy.
Balance currency, coin, checks and negotiable instruments at the end of the workday to ensure balancing accuracy.
Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
Manage cash load to ensure cash and vault drawers are within acceptable limits.
Make a concerted effort to solve members’ issues and concerns.
Counsel members on account questions relating to deposit products, loans and services offered at the Credit Union.
Serve each member with courtesy and respect at a level consistent with our 4 Steps to Extraordinary Service.
Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
Strictly adhere to all safety and security procedures, including opening and closing the offices.
Uphold the highest standard for keeping member and Credit Union business strictly confidential.
Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.
Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

Reliable: ready to work at scheduled times
DWYSYWD: do what you say you will do
Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
Resourceful: run it like you own it (use CU resources wisely)
Avoiding actions that warrant a write-up

Compliant

Adhere to all Credit Union policies and procedures
Have a strong attention to detail to avoid repeated errors and errors due to blatant negligence

Teammate

Supportive: help your co-workers succeed
Cooperative: work together, not in isolation (together, everyone achieves more)
Golden Rule: treat others the way you want to be treated
Attitude: help create a friendly and positive atmosphere wherever you are
Have no negative internal survey reports

Additional Responsibilities:

Replenish forms in the work area.
Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Qualifications

High school education or sufficient technical/trade/business school classes. One (1) year previous teller experience preferred but not required.
Must be able to lift 10-30 pounds and reach above head to move files if necessary.
Experience in handling large cash amounts.
Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.).
Clear, concise oral and written communication skills for member transactions by phone or in person.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.

Benefits

• Medical, dental and vision insurance
• Ancillary life insurance
• Matching 401(k)
• Pension
• Paid vacation time, personal days plus federal holidays
• Competitive pay
• Paid training
• Opportunities for career growth (promoting from within)

Member Service Representative

Job Summary:

Provide an environment of excellence for our members, our employees and our community. Build and maintain strong member relationships through the use of member service and selling skills. Receive and process membership, loan and checking applications, open new services, complete routine teller transactions and counsel members on other financial services.

Essential Functions

Build and maintain strong member relationships consistently serving using DOTS (Discovering Opportunities To Serve) whenever assisting members.
Deliver an excellent service experience to the members by consistently having a friendly demeanor, sense of urgency, willingness to assist the member whenever needed, ensuring all issues and requests are resolved promptly, thoroughly and to the member’s satisfaction.
Provide education on appropriate products or services (i.e., shares, checking, certificates, IRA’s, loans, ATM/Debit cards, Virtual branch, Internet banking, audio response etc.): and counsel members on the benefits of credit union products and services.
Accurately process various account requests, including, but not limited to opening new accounts and services, disputes, stop payment requests, debit card reorders, address change requests, account transfers, requests for account ownership changes, closing accounts, etc.
Process loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized.
Deliver loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation.
When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan.
Consistently meet and/or exceed assigned goals.
Recommend changes to policies and procedures to a Branch Manager/AVP of Branch Operations to ensure superior member service and efficiency of operations is maintained.
Keep all members and credit union business strictly confidential.
Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures.
Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

Reliable: ready to work at scheduled times
DWYSYWD: do what you say you will do
Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
Resourceful: run it like you own it (use CU resources wisely)
Avoiding actions that warrant a write-up

Compliant

Adhere to all Credit Union policies and procedures
Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

Supportive: help your co-workers succeed
Cooperative: work together, not in isolation (together, everyone achieves more)
Golden Rule: treat others the way you want to be treated
Attitude: help create a friendly and positive atmosphere wherever you are
Having no negative internal survey reports

Additional Responsibilities:

Provide assistance to fellow employees to enhance their ability to provide continuous, quality member service.
Provide training and assistance to other Member Service Representatives.
Keep work area clean and free of clutter or waste to project a professional appearance.
Complete special projects and miscellaneous assignments or functions as required or assigned.

Qualifications:

High School diploma or equivalent business experience
At least one year of experience in Credit Unions or other financial institutions is preferred; working knowledge of credit union consumer lending policy is preferred.
Must have basic reasoning and problem solving skills.
Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs.
Must be able to work with minimal supervision and be flexible and dependable with a professional appearance.
Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries.
Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication.
Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.

Network Administrator

JOB SUMMARY

Operates with overall responsibility for technology infrastructure and support activities. Provides design, installation, maintenance and support for technologies including, but not limited to, datacenter, networking, security, server and desktop systems. Ensures infrastructure requirements and industry standards are addressed to provide effective, reliable technology support for business applications.

The Network Administrator reports to the CIO and maintains relationships with internal customers, consultants and external outsourcing partners for related services. Exercise discretion and independent judgment with respect to matters of significance.

ESSENTIAL FUNCTIONS

Manages technical support activities internally and as a liaison with outside vendors.
Investigates the root cause, effect and results of infrastructure problems or issues.
Defines/leads technical projects, with technical aptitude in all areas of infrastructure.
Continually evaluates technology, seeking improvements and best practice.
Provides budget and financial support for Infrastructure-related activities.
Manages, monitors and maintains datacenter and related server, storage and network systems
Maintains security related applications and works with managed cybersecurity services.
Responsible for Desktop computing support, including build/rebuild tasks, peripherals, patch management, security applications, inventory and general hardware and software support
Supports Active Directory management and GPO scripting
Manages disaster contingency plans and backups, including interaction with key suppliers.
Supports telephony systems, including contract administration with telecom carriers.
Maintains accurate documentation, including procedures, inventories and training materials.
Various support duties as assigned; some work outside of normal business hours expected.

QUALIFICATIONS

Good communication skills: oral, written and listening, at all levels of the organization.
Time management skills, including the ability to balance multiple priorities and meet deadlines.
High degree of technical acumen, with a propensity for learning and applying new technologies
Ability to view technology with business/financial benefit, providing support as required.
Hands-on experience with variations of MS Windows Server/Desktop, MS O365, VMware/Veeam, Network appliances and various technical software applications.
Working knowledge of MS Active Directory, including GPO scripting and access/security controls.
Experience with disaster recovery planning and backup strategies
Strong documentation and knowledge management skills
Experience collaborating with technical support organizations to resolve complex issues.
Ability to build and deploy desktop systems and associated hardware/software as needed
Familiarity with voice and telecommunications systems
Must have excellent interpersonal and motivational skills.
Strong troubleshooting skills with a variety of hardware and software systems

Education: A.S. in Computer Science, significant related coursework in a related technical field, or commensurate experience. Microsoft and/or other technical certifications are a plus.

Experience: Minimum of (2) years’ experience with technology operations and specific areas listed in the qualifications above, or equivalent combination of certifications, education and experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from his or her home office to different branches.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

Reliable: ready to work at scheduled times
DWYSYWD: do what you say you will do
Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
Resourceful: run it like you own it (use CU resources wisely)
Avoiding actions that warrant a write-up

Compliant

Adhere to all Credit Union policies and procedures
Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

Supportive: help your co-workers succeed
Cooperative: work together, not in isolation (together, everyone achieves more)
Golden Rule: treat others the way you want to be treated
Attitude: help create a friendly and positive atmosphere wherever you are
Having no negative internal survey reports

Help Desk Technician

JOB SUMMARY

Works with other IT Staff to support the technology needs of the business, including desktop computing, help desk support, networks, and various business systems. Manages branch-related issues and provides on-site support. Assists Network Administrator with technical support tasks and projects. Manages IT purchasing and coordinates support tickets with outside vendors. Maintains good documentation for the IT Department. Provides technical support for security systems and facilities department as needed.

The Help Desk Technician reports to the CIO and works directly with the IT staff, while maintaining relationships with internal customers, consultants, and external outsourcing partners for related services.

Exercise discretion and independent judgment with respect to matters of significance.

ESSENTIAL FUNCTIONS

Provides general IT Help Desk support.
Maintains facility wiring and technology housekeeping at branch locations.
Provides support for telephony, wireless and other network systems.
Coordinates support tickets with 3rd party service providers.
Assists with desktop computing support, including build/rebuild tasks, peripherals, inventory and general hardware and software installation/support.
Maintains and repairs various office and general IT equipment, printers, and peripherals,
Responsible for help desk activities and related work order systems
Manages IT purchasing, inventories and equipment issue/return for all branches and remote users.
Maintains accurate documentation, including procedures, inventories, and training materials.
Various support duties as assigned; some work outside of normal business hours expected.

QUALIFICATIONS

Good communication skills: oral, written and listening, at all levels of the organization.
Time management skills, including the ability to balance multiple priorities and meet deadlines.
Basic programming and logic skills for systems, user codes/permissions, scripts, and general configuration work
Computer skills including Microsoft Windows, Microsoft Office, and general data entry ability.
Hands-on experience installing, configuring, repairing and troubleshooting desktops and laptops.
Working knowledge of networking and facility wiring management.
Experience working with technology vendors.
Good documentation and knowledge management skills.
Experience collaborating with technical support organizations to resolve technical issues.
High degree of technical aptitude; ability to learn and understand new technologies.
Familiarity with voice and telecommunications systems.
Must have excellent interpersonal and motivation skills.
Strong troubleshooting skills with a variety of hardware and software systems.
Prior knowledge of credit union or banking operations preferred

Education: High School Diploma. Trade school degree, certifications, and/or coursework a plus.

Experience: Minimum of (1) year experience with IT support and specific areas listed in the qualifications above, or equivalent combination of certifications, education, and experience. Technical aptitude, reliability, trust and demonstrated work ethic are required. Experience with networks and computing is a plus.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from his or her home office to different branches.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

Reliable: ready to work at scheduled times
DWYSYWD: do what you say you will do.
Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
Resourceful: run it like you own it (use CU resources wisely)
Avoiding actions that warrant a write-up.

Compliant

Adhere to all Credit Union policies and procedures.
Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

Supportive: help your co-workers succeed
Cooperative: work together, not in isolation (together, everyone achieves more)
Golden Rule: treat others the way you want to be treated.
Attitude: help create a friendly and positive atmosphere wherever you are
Having no negative internal survey reports

Facilities/Maintenance Specialist

Job Summary:

General building and property maintenance to include, but is not necessarily limited to, some landscaping to include pulling of weeds, trimming trees and bushes, spraying beds with weed killer, mulching and leaf cleanup in fall. Other duties include snow duty, shoveling of walks and spreading ice melt. May also include light maintenance such as painting inside and out, cleaning, general carpentry, plumbing, electrical and maintenance of machinery and equipment. The exercise of discretion and independent judgment with respect to matters of significance is crucial.

Essential Functions:

Responsible for physical condition, maintenance, repair, custodial care and appearance of credit union buildings, and other facilities. Examples of job responsibilities will include, but are not necessarily limited to general building and property maintenance, painting, plumbing repairs, carpentry work, installation of flooring, cleaning of flooring, pressure washing of parking lot, sidewalk and driveway surfaces, driveway and walkway patch/repairs, maintenance or replacement of lighting fixtures, re-lamping of lighting fixtures, etc.
Where necessary, acts as liaison between credit union and outside maintenance vendors to ensure facilities and equipment are properly maintained.
Employee is regularly required to do data entry and will require some computer skills with a basic understanding of Microsoft Office, Microsoft Outlook, various Terminal Control Software, and other related programs.
Job requires warehouse work and general office level bending, lifting, carrying, reaching, stooping, and pulling.
Capable of handling weight up to 100 pounds.
Ability to work indoors and outdoors during extreme weather conditions.
Perform cleaning of all branches, when necessary.
Moving equipment.
Yard work – trimming, weeding, landscaping,
Must be able to reach 6 ½ feet in height and reach low shelves.
Clearing of snow with snow shovel and/or snow blower. Use of ice melt or other salt type chemicals.
Understand and comply with all state and federal regulations and laws. Where applicable, ensure compliance with all governing regulations to include the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

ADDITIONAL RESPONSIBILITIES:

SLCCU generally purchases outside vendor maintenance contracts to insure the condition and timely repair of trade fixtures and office equipment. Other duties may however include general office equipment maintenance, lubrication and or cleaning of assemblies within the scope of what is considered “User Serviceable.”
Complete special projects and miscellaneous assignments or functions as required and/or assigned.
Work schedules will vary. Some circumstances will require early morning, evenings, weekend and/or Holiday hours. Examples include, but are not however limited to, ATM maintenance, inclement weather, maintenance projects where it is necessary or desirable to perform work, or have work performed while the facility is unoccupied, and/or emergency circumstances, which may arise.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

Reliable: ready to work at scheduled times
DWYSYWD: do what you say you will do.
Responsible: perform job duties accurately, on time and within budget; do not pass the buck when something goes wrong
Resourceful: run it like you own it (use CU resources wisely)
Avoiding actions that warrant a write-up.

Compliant

Adhere to all Credit Union policies and procedures.
Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

Supportive: help your co-workers succeed
Cooperative: work together, not in isolation (together, everyone achieves more)
Golden Rule: treat others the way you want to be treated.
Attitude: help create a friendly and positive atmosphere wherever you are
Having no negative internal survey reports

Qualifications:

High School, trade school graduate or equivalent work experience.
Capable of completing tasks with minimal supervision.

Must have amiable and congenial interpersonal relationship skills.
Must be friendly, enthusiastic, dependable, and detailed oriented.
Must have reliable transportation, valid driver’s license, safe driving record and proof of insurance.
Must be able to handle and lift a minimum of 100lbs and bend down to low shelves and cabinets.

Physical and other Requirements:

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and or hear. The employee must occasionally lift and/or carry up to 100 pounds.

The employee must occasionally drive from his or her home office to different branches and other locations. A valid driver’s license is required. The employee must have his or her own personal transportation as well as the minimum required insurance coverage mandated by Missouri state law.