Join Our Team

Overview:

Job Summary: Teller (Spanish/Bilingual a plus)

Tellers assist members in person, by phone and mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers/Assistant Branch Managers with assigned duties.

Essential Functions

1. Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating and reordering debit cards; complete all other transactions as requested.
2. Verify member identification according to guidelines to avoid fraudulent transactions.
3. Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
4. Complete all transactions with accuracy.
5. Balance currency, coin, checks and negotiable instruments at the end of the workday to ensure balancing accuracy.
6. Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
7. Manage cash load to ensure cash and vault drawers are within acceptable limits.
8. Make a concerted effort to solve members’ issues and concerns.
9. Counsel members on account questions relating to deposit products, loans and services offered at the Credit Union.
10. Serve each member with courtesy and respect at a level consistent with our 4 Steps to Extraordinary Service.
11. Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
12. Strictly adhere to all safety and security procedures, including opening and closing the offices.
13. Uphold the highest standard for keeping member and Credit Union business strictly confidential.
14. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. 
15. Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.
    

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

 Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

 Compliant

• Adhere to all Credit Union policies and procedures
• Have a strong attention to detail to avoid repeated errors and errors due to blatant negligence

 
Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Have no negative internal survey reports

 Additional Responsibilities:         

1. Replenish forms in the work area. 
2. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Qualifications

1. High school education or sufficient technical/trade/business school classes. One (1) year previous teller experience preferred but not required.
2. Must be able to lift 10-30 pounds and reach above head to move files if necessary.
3. Experience in handling large cash amounts.
4. Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.).
5. Clear, concise oral and written communication skills for member transactions by phone or in person.  

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.

Benefits

• Medical, dental and vision insurance
• Ancillary life insurance
• Matching 401(k)
• Pension
• Paid vacation time, personal days plus federal holidays
• Competitive pay
• Paid training
• Opportunities for career growth (promoting from within)

JOB SUMMARY:

The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Teamwork with peers, inner department and intra-departmental is essential to provide the best service to our internal and external members. Must be able to effectively and professionally communicate with all interactions, including but not limited to phone, email, instant messaging, and in-person. Priorities could include but not be limited to the following: contacting members by phone, letters, or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity. Processing and posting of member account activity for payments, collection of fees and/or charges, and any other research for loans. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge determined by the Employee’s position and responsibility.

Individual exercises discretion and independent judgment with respect to matters of significance.

Position qualifies for work from home options based upon meeting the terms of the SLCCU Remote Work Policy and SLCCU Remote Work Agreement.

Essential Functions

• Contact members with past due loans and work with them to resolve the situation by using SLCCU services including direct deposit, offering additional funds and loan modifications.
  
• Outbound phone calls on past due loans will be required, and the minimum number of calls may be assigned as volume dictates by manager.
  
• Skip tracing skills are essential to have effective results in contacting debtors and will be required to be performed as needed.
  
• Handle aspects of repossession of collateral, bankruptcy filings and charge off loan and deposit accounts.
  
• Assist with collection agency and attorney correspondence as needed.
  
• Process appropriate file maintenance on loan accounts.
  
• Process transactions such as debit or credits vendor related payments.
  
• Respond to and process electronic and written credit bureau disputes.
  
• Processing of General Ledger related activity.
• Process payment protection plan claims (disability and death) Process cancellations on products such as Extended Warranty or GAP after repossession, before charge off.
• Follow-up on loan accounts activity related to department.
• Must have a clear courteous phone voice, as well as in person to transact department related business with members and co-workers as well as consultations with members and/or settlement advise.
  
• Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU.
• Help to ensure the integrity of the SLCCU brand at all times.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.
• Some Saturday hours may be required.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up.

Compliant

• Adhere to all Credit Union policies and procedures.
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated.
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports
  

Qualifications:

• High school diploma and/or some secondary education helpful
  
• Requires experience in consumer loan collections preferably 1 year or more.
  
• Prior experience with repossessions and Bankruptcy is preferred.
  
• Able to work with minimal supervision and be flexible and dependable.
• Must be accurate and specific in clerical activity and be able to perform tasks in quick and efficient manner.
• Credit union knowledge helpful.
• Experience with Risk mitigation tools such as a working knowledge of fraud detection software is helpful.
• Amiable/congenial interpersonal relationship skills
• Clear and concise in oral/written communication
• Microsoft Office (MS Excel, MSWord, MS Outlook) necessary
• Time management and organizational skills are necessary.
• Must be skilled at setting priorities and obtaining established goals.
• Must demonstrate service-oriented attitudes and performance.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.

JOB SUMMARY:

Provide support for day-to-day operations of branch including opening and closing of the office and for backup coverage for Branch Manager, teller and member service area. Assist with training and technical support for Specialists, MSRs and tellers. Assistant Manager acts as a role model for other team members in the branch. Build and maintain strong member relationships through the use of excellent member service and selling skills. Must maintain the flexibility to adjust work hours due to unforeseen problems and absences. Has a thorough knowledge of all services offered by the credit union. Exercises discretion and independent judgment with respect to matters of significance.

ESSENTIAL FUNCTIONS AND ADDITIONAL RESPONSIBILITIES

1. Responsible for opening and closing office in compliance with established safety/security procedures.
   
2. Has the authority to enforce disciplinary action in absence of the Branch Manager.
   
3. Proficient in all facets of member services and teller functions. (See Member Service Representative and Teller job descriptions).
   
4. Maintains highest standards in compliance of all regulator requirements set forth of credit Union operations.
   
5. Responsible for maintaining the quality and completion of daily tasks, duties, and work.
   
6. Assist members and team members in a professional manner, effective and efficient in answering questions, problem solving and determining the needs of our members. Capable and effective in handling difficult members and complex situations.
   
7. Completion of daily tasks which includes:
   
   • Process all reports that are required by the Accounting department.
   • Assist in daily/monthly scheduling of team members
   • Balance vault cash and teller drawers.
   • Order vault cash from bank and sells cash to bank
   • Ability to audit teller cash drawers.
   • Use proper General Ledger accounts.
   • Assist Manager in teller cash drawer audits.
   • Verify large currency transaction reports submitted by tellers.
   • Assist tellers if they do not balance.
     
8. Achieve personal, branch, and corporate goals while ensuring service is being provided by entire team according to credit union standards and expectations.
   
9. Oversee maintenance and general upkeep of the building externally and internally including office equipment and branch operational needs.
   
10.  Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. Also, maintains highest standard in compliance of all regulatory requirements set forth of credit union operations.
    
11. Other assigned special projects, miscellaneous assignments, functions or duties as deemed necessary by the Branch Manager or AVP of Branch Operations
    
12. Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

QUALIFICATIONS:

• High School diploma or equivalent business experience.
• One-year credit union experience or other supervisory experience preferably in a financial
• institution.
• Must have congenial attitude and amiable interpersonal relationship skills so as to effectively
• deal with members and management of the branch.
• High degree of accuracy in handling cash and member transactions.
• Must have basic reasoning and problem-solving skills and must maintain a neat, professional appearance.
• Member service oriented in attitude and performance.
• The employee must have valid driver’s license and have his or her own personal transportation.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required to lift, carry, reach above shoulders, stoop, pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.