Join Our Team

Overview:

Job Summary: Teller (Spanish/Bilingual a plus)

Tellers assist members in person, by phone and mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers/Assistant Branch Managers with assigned duties.

Essential Functions

1. Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating and reordering debit cards; complete all other transactions as requested.
2. Verify member identification according to guidelines to avoid fraudulent transactions.
3. Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
4. Complete all transactions with accuracy.
5. Balance currency, coin, checks and negotiable instruments at the end of the workday to ensure balancing accuracy.
6. Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
7. Manage cash load to ensure cash and vault drawers are within acceptable limits.
8. Make a concerted effort to solve members’ issues and concerns.
9. Counsel members on account questions relating to deposit products, loans and services offered at the Credit Union.
10. Serve each member with courtesy and respect at a level consistent with our 4 Steps to Extraordinary Service.
11. Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
12. Strictly adhere to all safety and security procedures, including opening and closing the offices.
13. Uphold the highest standard for keeping member and Credit Union business strictly confidential.
14. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. 
15. Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.
    

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

 Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

 Compliant

• Adhere to all Credit Union policies and procedures
• Have a strong attention to detail to avoid repeated errors and errors due to blatant negligence

 
Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Have no negative internal survey reports

 Additional Responsibilities:         

1. Replenish forms in the work area. 
2. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Qualifications

1. High school education or sufficient technical/trade/business school classes. One (1) year previous teller experience preferred but not required.
2. Must be able to lift 10-30 pounds and reach above head to move files if necessary.
3. Experience in handling large cash amounts.
4. Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.).
5. Clear, concise oral and written communication skills for member transactions by phone or in person.  

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.

Benefits

• Medical, dental and vision insurance
• Ancillary life insurance
• Matching 401(k)
• Pension
• Paid vacation time, personal days plus federal holidays
• Competitive pay
• Paid training
• Opportunities for career growth (promoting from within)

Job Summary:

A Wealth Building & Resource Manager is a motivated, high energy, creative, experienced individual committed to helping SLCCU membership, clients of nonprofit partners and participants in the Pathways to Financial Wellness program. This position plays a vital role in identifying membership resource insecurities and establishing and maintaining connections with mission-aligned partners to address those needs. The manager will coordinate essential wealth-building and resource assistance programs that facilitate opportunities for members to establish savings skills and behaviors, as well as access non-credit union resources to meet life needs as they arise. The ideal candidate will have the ability to work collaboratively with a dynamic team, as well as confidently use independent judgment to accomplish established goals.   

Essential Functions

• Responsible for executing strategies to implement and manage member wealth building programs (such as Individual Development Accounts and savings programs) in collaboration with funding partners and nonprofit participants.
• Provides financial education coaching in collaboration with Pathways to Financial Wellness team.
• Cultivates relationships with nonprofit and social service organizations to develop resource connections to benefit SLCCU membership, staff and program participants. Examples include accessing utility assistance, food resources, transportation and more.
• Create, implement and monitor processes and procedures for identifying member resource insecurities, including updating records and providing required data reports.
• Compile and review wealth building partner data, project statuses and complete all required reporting functions.
• Work closely with the AVP of Community Development on outreach strategies, identifying obstacles to service and collaborate with team members including Director of Pathways & Financial Wellness and Director of Partner Relationships.
• Provide recommendations to enhance credit union’s community awareness through new and existing community development marketing channels.
• A wide degree of creativity is expected, as is the ability to use prior experience to set and meet goals.
• Represent SLCCU at events as deemed necessary.
• Work effectively as a team member, participating actively and constructively.
• Ability to also work independently, taking ownership of daily activities that align with credit union goals.
• Available and willing to work scheduled hours, evenings, weekends, and holidays when needed. Requires ability to frequently work outside of normal business hours.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Each employee of St. Louis Community Credit Union is held accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

Qualifications

• Good communication skills - oral, written, and listening, at all levels of the organization
• Exceptional interpersonal and motivation skills, with a will to provide excellent customer service
• Bilingual in English/Spanish is a plus
• Resourceful and efficient work ethic; ability to perform quality work and meet deadlines
• Strong documentation and business writing skills
• Ability to work remotely and independently for extended periods of time
• Proficient use of mobile technology is a must
• Extensive local travel is required. Mileage will be reimbursed at IRS rate
• Must have valid driver’s license and have own personal transportation as well as the minimum required insurance coverage mandated by Missouri state law.

Education

High School diploma or equivalent required. College degree with focus area in social work or community development preferred.  

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from home office to different branches.