Join Our Team

Overview:

Job Summary: Teller (Spanish/Bilingual a plus)

Tellers assist members in person, by phone and mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers/Assistant Branch Managers with assigned duties.

Essential Functions

1. Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating and reordering debit cards; complete all other transactions as requested.
2. Verify member identification according to guidelines to avoid fraudulent transactions.
3. Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
4. Complete all transactions with accuracy.
5. Balance currency, coin, checks and negotiable instruments at the end of the workday to ensure balancing accuracy.
6. Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
7. Manage cash load to ensure cash and vault drawers are within acceptable limits.
8. Make a concerted effort to solve members’ issues and concerns.
9. Counsel members on account questions relating to deposit products, loans and services offered at the Credit Union.
10. Serve each member with courtesy and respect at a level consistent with our 4 Steps to Extraordinary Service.
11. Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
12. Strictly adhere to all safety and security procedures, including opening and closing the offices.
13. Uphold the highest standard for keeping member and Credit Union business strictly confidential.
14. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. 
15. Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.
    

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

 Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

 Compliant

• Adhere to all Credit Union policies and procedures
• Have a strong attention to detail to avoid repeated errors and errors due to blatant negligence

 
Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Have no negative internal survey reports

 Additional Responsibilities:         

1. Replenish forms in the work area. 
2. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Qualifications

1. High school education or sufficient technical/trade/business school classes. One (1) year previous teller experience preferred but not required.
2. Must be able to lift 10-30 pounds and reach above head to move files if necessary.
3. Experience in handling large cash amounts.
4. Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.).
5. Clear, concise oral and written communication skills for member transactions by phone or in person.  

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.

Benefits

• Medical, dental and vision insurance
• Ancillary life insurance
• Matching 401(k)
• Pension
• Paid vacation time, personal days plus federal holidays
• Competitive pay
• Paid training
• Opportunities for career growth (promoting from within)

JOB SUMMARY

Operates with overall responsibility for technology infrastructure and support activities.  Provides design, installation, maintenance and support for technologies including, but not limited to, datacenter, networking, security, server and desktop systems.  Ensures infrastructure requirements and industry standards are addressed to provide effective, reliable technology support for business applications.

The Network Administrator reports to the CIO and maintains relationships with internal customers, consultants and external outsourcing partners for related services. Exercise discretion and independent judgment with respect to matters of significance.

ESSENTIAL FUNCTIONS

• Manages technical support activities internally and as a liaison with outside vendors.
• Investigates the root cause, effect and results of infrastructure problems or issues.
• Defines/leads technical projects, with technical aptitude in all areas of infrastructure.
• Continually evaluates technology, seeking improvements and best practice.
• Provides budget and financial support for Infrastructure-related activities.
• Manages, monitors and maintains datacenter and related server, storage and network systems
• Maintains security related applications and works with managed cybersecurity services.
• Responsible for Desktop computing support, including build/rebuild tasks, peripherals, patch management, security applications, inventory and general hardware and software support
• Supports Active Directory management and GPO scripting
• Manages disaster contingency plans and backups, including interaction with key suppliers.
• Supports telephony systems, including contract administration with telecom carriers.
• Maintains accurate documentation, including procedures, inventories and training materials.
• Various support duties as assigned; some work outside of normal business hours expected.

QUALIFICATIONS

• Good communication skills: oral, written and listening, at all levels of the organization.
• Time management skills, including the ability to balance multiple priorities and meet deadlines.
• High degree of technical acumen, with a propensity for learning and applying new technologies
• Ability to view technology with business/financial benefit, providing support as required.
• Hands-on experience with variations of MS Windows Server/Desktop, MS O365, VMware/Veeam, Network appliances and various technical software applications.
• Working knowledge of MS Active Directory, including GPO scripting and access/security controls.
• Experience with disaster recovery planning and backup strategies
• Strong documentation and knowledge management skills
• Experience collaborating with technical support organizations to resolve complex issues.
• Ability to build and deploy desktop systems and associated hardware/software as needed
• Familiarity with voice and telecommunications systems
• Must have excellent interpersonal and motivational skills.
• Strong troubleshooting skills with a variety of hardware and software systems

Education:  A.S. in Computer Science, significant related coursework in a related technical field, or commensurate experience. Microsoft and/or other technical certifications are a plus.

Experience:  Minimum of (2) years’ experience with technology operations and specific areas listed in the qualifications above, or equivalent combination of certifications, education and experience.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from his or her home office to different branches.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

Job Summary:

General building and property maintenance to include, but is not necessarily limited to, some landscaping to include pulling of weeds, trimming trees and bushes, spraying beds with weed killer, mulching and leaf cleanup in fall. Other duties include snow duty, shoveling of walks and spreading ice melt. May also include light maintenance such as painting inside and out, cleaning, general carpentry, plumbing, electrical and maintenance of machinery and equipment. The exercise of discretion and independent judgment with respect to matters of significance is crucial.

Essential Functions:

• Responsible for physical condition, maintenance, repair, custodial care and appearance of credit union buildings, and other facilities. Examples of job responsibilities will include, but are not necessarily limited to general building and property maintenance, painting, plumbing repairs, carpentry work, installation of flooring, cleaning of flooring, pressure washing of parking lot, sidewalk and driveway surfaces, driveway and walkway patch/repairs, maintenance or replacement of lighting fixtures, re-lamping of lighting fixtures, etc.
• Where necessary, acts as liaison between credit union and outside maintenance vendors to ensure facilities and equipment are properly maintained.
• Employee is regularly required to do data entry and will require some computer skills with a basic understanding of Microsoft Office, Microsoft Outlook, various Terminal Control Software, and other related programs.
• Job requires warehouse work and general office level bending, lifting, carrying, reaching, stooping, and pulling.
• Capable of handling weight up to 100 pounds.
• Ability to work indoors and outdoors during extreme weather conditions.
• Perform cleaning of all branches, when necessary.
• Moving equipment.
• Yard work – trimming, weeding, landscaping,
• Must be able to reach 6 ½ feet in height and reach low shelves.
• Clearing of snow with snow shovel and/or snow blower. Use of ice melt or other salt type chemicals.
• Understand and comply with all state and federal regulations and laws. Where applicable, ensure compliance with all governing regulations to include the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

ADDITIONAL RESPONSIBILITIES:

• SLCCU generally purchases outside vendor maintenance contracts to insure the condition and timely repair of trade fixtures and office equipment. Other duties may however include general office equipment maintenance, lubrication and or cleaning of assemblies within the scope of what is considered “User Serviceable.”
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.
• Work schedules will vary. Some circumstances will require early morning, evenings, weekend and/or Holiday hours. Examples include, but are not however limited to, ATM maintenance, inclement weather, maintenance projects where it is necessary or desirable to perform work, or have work performed while the facility is unoccupied, and/or emergency circumstances, which may arise.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do.
• Responsible: perform job duties accurately, on time and within budget; do not pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up.

Compliant

• Adhere to all Credit Union policies and procedures.
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated.
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

Qualifications:

• High School, trade school graduate or equivalent work experience.
• Capable of completing tasks with minimal supervision.

• Must have amiable and congenial interpersonal relationship skills.
• Must be friendly, enthusiastic, dependable, and detailed oriented.
• Must have reliable transportation, valid driver’s license, safe driving record and proof of insurance.
• Must be able to handle and lift a minimum of 100lbs and bend down to low shelves and cabinets.

Physical and other Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and or hear. The employee must occasionally lift and/or carry up to 100 pounds.

The employee must occasionally drive from his or her home office to different branches and other locations. A valid driver’s license is required. The employee must have his or her own personal transportation as well as the minimum required insurance coverage mandated by Missouri state law.

JOB SUMMARY:

The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Teamwork with peers, inner department and intra-departmental is essential to provide the best service to our internal and external members. Must be able to effectively and professionally communicate with all interactions, including but not limited to phone, email, instant messaging, and in-person. Priorities could include but not be limited to the following: contacting members by phone, letters, or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity. Processing and posting of member account activity for payments, collection of fees and/or charges, and any other research for loans. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge determined by the Employee’s position and responsibility.

Individual exercises discretion and independent judgment with respect to matters of significance.

Position qualifies for work from home options based upon meeting the terms of the SLCCU Remote Work Policy and SLCCU Remote Work Agreement.

Essential Functions

• Contact members with past due loans and work with them to resolve the situation by using SLCCU services including direct deposit, offering additional funds and loan modifications.
  
• Outbound phone calls on past due loans will be required, and the minimum number of calls may be assigned as volume dictates by manager.
  
• Skip tracing skills are essential to have effective results in contacting debtors and will be required to be performed as needed.
  
• Handle aspects of repossession of collateral, bankruptcy filings and charge off loan and deposit accounts.
  
• Assist with collection agency and attorney correspondence as needed.
  
• Process appropriate file maintenance on loan accounts.
  
• Process transactions such as debit or credits vendor related payments.
  
• Respond to and process electronic and written credit bureau disputes.
  
• Processing of General Ledger related activity.
• Process payment protection plan claims (disability and death) Process cancellations on products such as Extended Warranty or GAP after repossession, before charge off.
• Follow-up on loan accounts activity related to department.
• Must have a clear courteous phone voice, as well as in person to transact department related business with members and co-workers as well as consultations with members and/or settlement advise.
  
• Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU.
• Help to ensure the integrity of the SLCCU brand at all times.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.
• Some Saturday hours may be required.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up.

Compliant

• Adhere to all Credit Union policies and procedures.
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated.
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports
  

Qualifications:

• High school diploma and/or some secondary education helpful
  
• Requires experience in consumer loan collections preferably 1 year or more.
  
• Prior experience with repossessions and Bankruptcy is preferred.
  
• Able to work with minimal supervision and be flexible and dependable.
• Must be accurate and specific in clerical activity and be able to perform tasks in quick and efficient manner.
• Credit union knowledge helpful.
• Experience with Risk mitigation tools such as a working knowledge of fraud detection software is helpful.
• Amiable/congenial interpersonal relationship skills
• Clear and concise in oral/written communication
• Microsoft Office (MS Excel, MSWord, MS Outlook) necessary
• Time management and organizational skills are necessary.
• Must be skilled at setting priorities and obtaining established goals.
• Must demonstrate service-oriented attitudes and performance.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.