Join Our Team

Job Summary:

Provide an environment of excellence for our members, our employees and our community. Build and maintain strong member relationships through the use of member service and selling skills. Receive and process membership, loan and checking applications, open new services, complete routine teller transactions and counsel members on other financial services.  

Essential Functions

1. Build and maintain strong member relationships consistently serving using DOTS (Discovering Opportunities To Serve) whenever assisting members.
2. Deliver an excellent service experience to the members by consistently having a friendly demeanor, sense of urgency, willingness to assist the member whenever needed, ensuring all issues and requests are resolved promptly, thoroughly and to the member’s satisfaction.
3. Provide education on appropriate products or services (i.e., shares, checking, certificates, IRA’s, loans, ATM/Debit cards, Virtual branch, Internet banking, audio response etc.): and counsel members on the benefits of credit union products and services.
4. Accurately process various account requests, including, but not limited to opening new accounts and services, disputes, stop payment requests, debit card reorders, address change requests, account transfers, requests for account ownership changes, closing accounts, etc.
5. Process loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized.
6. Deliver loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation.
7. When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan.
8. Consistently meet and/or exceed assigned goals.
9. Recommend changes to policies and procedures to a Branch Manager/AVP of   Branch Operations to ensure superior member service and efficiency of operations is maintained.
10. Keep all members and credit union business strictly confidential.
11. Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures.
12. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

Additional Responsibilities:

1. Provide assistance to fellow employees to enhance their ability to provide continuous, quality member service.
2. Provide training and assistance to other Member Service Representatives.
3. Keep work area clean and free of clutter or waste to project a professional appearance.
4. Complete special projects and miscellaneous assignments or functions as required or assigned.

Qualifications:

1. High School diploma or equivalent business experience
2. At least one year of experience in Credit Unions or other financial institutions is preferred; working knowledge of credit union consumer lending policy is preferred.
3. Must have basic reasoning and problem solving skills.
4. Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs.
5. Must be able to work with minimal supervision and be flexible and dependable with a professional appearance.
6. Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries.
7. Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication.
8. Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches. 

JOB SUMMARY: 

The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Requirements include but are not be limited to the following; contacting members by phone, letters or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity.  Processing and posting of member account activity for payments, collection of fees and/or charges, and any other research for loans.  Understand and comply with all state and federal regulations and laws.  Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements.  Bank Secrecy Act knowledge determined by the Employee’s position and responsibility.

Individual exercises discretion and independent judgment with respect to matters of significance.

Essential Functions 

• Assist internal and external members with inquiries regarding past due loans or payment on negative balance deposit accounts. Coordinate with a manager to resolve the situation by using SLCCU services including direct deposit, offering additional funds and loan modifications
• Process appropriate file maintenance on loan accounts.
• Process transactions such as debit or credits vendor related payments.
• Processing of General Ledger related activity.
• Process credit insurance and GAP claims.
• Follow-up on loan accounts activity related to department.
• Must have a clear courteous phone voice, as well as in person in order to transact department related business with members and co-workers.
• Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU.
• Help to ensure the integrity of the SLCCU brand at all times.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.
• Some Saturday hours may be required.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports

Additional Responsibilities:

1. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Qualifications:

• High school diploma and/or some secondary education helpful
• Requires experience in consumer loan collections preferably 1 year or more
• Prior experience with repossessions and Bankruptcy is not required but beneficial for advancement
• Able to work with minimal supervision and be flexible and dependable
• Must be accurate and specific in clerical activity and be able to perform tasks in quick and efficient manner
• Credit union knowledge helpful
• Amiable/congenial interpersonal relationship skills
• Clear and concise in oral/written communication
• Microsoft Office (MS Excel, MSWord, MS Outlook) necessary
• Time management and organizational skills are necessary
• Must be skilled at setting priorities and obtaining established goals
• Must demonstrate service oriented attitudes and performance

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.

Job Summary:

A Member Resource Navigator is a motivated, high energy, creative, experienced individual committed to helping SLCCU membership, clients of nonprofit partners and participants in the Pathways to Financial Wellness program. This position plays a vital role in identifying membership resource insecurities and establishing and maintaining connections with mission-aligned partners to address those needs. This position will support efforts that are essential for wealth-building and resource assistance programs, as well as facilitate opportunities for members to establish skills and behaviors essential for becoming financially resilient and to meet life’s needs as they arise. The ideal candidate will have the ability to work collaboratively with a dynamic team, confidently use independent judgment to accomplish established goals, and weave empathy and compassion throughout their work.

Essential Functions

• Achieves certification as a financial coach in the Pathways to Financial Wellness program.
• Provides financial education coaching in collaboration with Pathways to Financial Wellness team.
• Cultivates and regularly maintains relationships with nonprofit and social service organizations to develop resource connections to benefit SLCCU membership, staff and program participants. Examples include accessing utility assistance, food resources, transportation and more.
• Monitor and maintain processes and procedures for identifying member resource insecurities, including updating records and providing required data reports.
• Manages the regular updating of resource information to ensure availability of accurate and timely information to members and staff.
• Facilitate information sharing between staff and nonprofit partners to deepen organizational relationships.
• Collaborate with team members to identify best practices in reporting resource usage and referral frequency.
• Work closely with the Community Development team members on outreach strategies, identifying obstacles to service and collaborate with team members including Director of Pathways & Financial Wellness and Director of Strategic Partnerships.
• Provide recommendations to enhance credit union’s community awareness through new and existing community development marketing channels.
• A wide degree of creativity is expected, as is the ability to use prior experience to set and meet goals.
• Represent SLCCU at events as deemed necessary.
• Work effectively as a team member, participating actively and constructively.
• Ability to also work independently, taking ownership of daily activities that align with credit union goals.
• Available and willing to work scheduled hours, evenings, weekends, and holidays when needed. Requires ability to frequently work outside of normal business hours.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

• Reliable: ready to work at scheduled times
• DWYSYWD: do what you say you will do
• Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
• Resourceful: run it like you own it (use CU resources wisely)
• Avoiding actions that warrant a write-up

Compliant

• Adhere to all Credit Union policies and procedures
• Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

• Supportive: help your co-workers succeed
• Cooperative: work together, not in isolation (together, everyone achieves more)
• Golden Rule: treat others the way you want to be treated
• Attitude: help create a friendly and positive atmosphere wherever you are
• Having no negative internal survey reports                                                                                      

Qualifications:

• Good communication skills - oral, written, and listening, at all levels of the organization
• Exceptional interpersonal and motivation skills, with a will to provide excellent member service
• Ability to approach situations with empathy
• Bilingual in English/Spanish is a plus
• Resourceful and efficient work ethic; ability to perform quality work and meet deadlines
• Strong documentation and business writing skills
• Ability to work remotely and independently for extended periods of time
• Proficient use of mobile technology is a must
• Extensive local travel is required. Mileage will be reimbursed at IRS rate
• Must have valid driver’s license and have own personal transportation as well as the minimum required insurance coverage mandated by Missouri state law.

Education:

High School diploma or equivalent required. College degree with focus area in social work or community development preferred. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from home office to different branches.