Join Our Team

St. Louis Community Credit Union is strong, vibrant, and growing — and so is our team. Become part of our giveback today.

CURRENT OPENINGS: 


Teller

Job Summary: Teller

 

Tellers assist members in person, by phone and mail with specific requests regarding the members’ accounts. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday.  Tellers are expected to have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist.  They will assist Branch Managers /Assistant Branch Managers with assigned duties.

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Essential Functions

 

  1. Process members financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, de-activating and re-ordering their debit card; complete all other transactions as requested.
  2. Verify member identification according to guidelines to avoid fraudulent transactions.
  3. Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
  4. Complete all transactions with accuracy.
  5. Balance currency, coin, checks, and negotiable instruments at the end of the workday to ensure balancing accuracy.
  6. Based on assignment, balance ATM’s, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
  7. Manage cash load to ensure cash and vault drawers are within acceptable limits.
  8. Make a concerted effort to solve members’ problems.
  9. Council members on account questions relating to deposit products, loans and services offered at the Credit Union.
  10. Serve each member with courtesy and respect at a level consistent with our 12 brand elements.
  11. Discover opportunities to serve every member you assist by offering products and services that meet their needs and enhance their personal finances.
  12. Strictly adhere to all safety and security procedures, including opening and closing the offices.
  13. Uphold the highest standard for keeping members and Credit Union business strictly confidential.
  14. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. 
  15. Knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures

 

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACTION” plan listed below:

 

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

 

Compliant

  • Adhere to all Credit Union policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

 

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports

 

Informed

  • Develop adequate product knowledge and skill set proficiency
  • Continued self development via online courses, meeting participation and other development

 

On Brand

  • Brand Promise: deliver on each of our 12 Brand Elements whenever you come in contact with a member (treat co-workers, business partners, etc. the same way you treat members)
  • Appearance: strictly adhere to the dress code policy; ensure good personal hygiene that is not personally offensive to others; keep workplace clean as outlined in C.O.S.T.
  • Behavior: follow the standards outlined in the “Earning Respect” handbook
  • Quality: follow the standards outlined in the “Earning Excellence” handbook

 

Noble

  • Purpose: we are here to help members increase their standard of living and better their lifestyle
  • Integrity: go about your job the SLCCU way, with honesty, dignity and humility as outlined in the SLCCU code of ethics

 

Additional Responsibilities:

 

             

  1. Replenishes forms in work area.

 

  1. Complete special projects and miscellaneous assignments or functions as required

          and/or assigned.

  

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Qualifications:

 

  1. 1. High school education or sufficient technical/trade/business school classes.  1

          year previous teller experience preferred but not required.

 

  1. Must be able to lift 10-30 pounds and reach above head to move files if

          necessary.

 

  1. Experience in handling large cash amounts.

 

  1. Working knowledge of fax machine, microfiche, ten-key calculator, copy machine, and basic computer skills including use of keyboard and mouse.

 

  1. Clear, concise oral and written communication skills for member transactions by

          phone or in person.   

     

  1. Light industrial typing.

       

Physical Requirements:

 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.   

Part-time Customer Service Representative (RedDough Money Center)

Job Summary - Customer Service Representative

 

Provide an environment of excellence for our customers, our employees and our community. Build and maintain strong customer relationships through the use of service and selling skills. Receive and process loan applications, open new debit card accounts, complete routine teller transactions and counsel customers on other financial services. Assist customers in person and on the phone with specific requests regarding their business. Responsible for their cash count, receipts, and disbursements each day, as well as balancing cash and checks received at the close of each day. Responsible for finding any overages or shortages. Assist manager with assigned duties.

 

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Essential Functions

 

  • On a daily basis, opens cash drawer on a computer terminal at a designated workstation with assigned teller operator number.
  • Receives customers and personally determines the nature of the customer’s business and either transacts the request or refers him/her to the suitable staff member.
  • Provides, in person, routine information concerning company services, policies and procedures, while being service oriented as to the customer’s needs.
  • Receives loan payments in person or by mail. Prepares proper receipts and posts transactions.
  • Provides money orders to customers.
  • Disburses cash, check or loads cash on debit cards.
  • Operates online teller terminal. Provides in-person information requested concerning the status of customer’s loan.
  • Assists customers in activating their reloadable debit cards.
  • Receives Money Gram information.
  • Answer phones in a professional manner. Assists customers with their questions
  • Must be in their window and opened at their scheduled starting time.
  • Always greets customers with a smile and has a pleasant tone of voice.
  • Builds and maintains strong customer relationships through the use of service and selling skills.
  • Determines customer needs, educates on appropriate products or services to meet those needs, and counsels customers on benefits of Excel Center.
  • Takes loan applications, completes loan processing, prepares loan files and underwrites loans pending for decisions.
  • Cross-sells additional products and services at every opportunity.
  • When disbursing funds for a loan, ensures that the customer is familiar with all terms, conditions, etc.
  • Maintains the customer’s self-esteem when declining a loan request.
  • Recommends changes to policies and procedures to Operations Manager to ensure superior customer service and efficiency of operations is maintained.
  • Keeps all customer and company business strictly confidential.
  • Understands and complies with all state and federal regulations and laws.  Ensures compliance with all governing regulations, especially the Bank Secrecy Act requirements.  Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

 

Each employee of RedDough will be held to and accountable for each of the areas outlined in our “ACTION” plan listed below:

 

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use company resources wisely)
  • Avoiding actions that warrant a write-up

 

Compliant

  • Adhere to all company policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

 

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports

 

Informed

  • Develop adequate product knowledge and skill set proficiency
  • Continued self-development via online courses, meeting participation and other development

 

On Brand

  • Deliver on Brand Promise of helping to improve customers’ financial situation
  • Treat co-workers, business partners, etc. the same way you treat customers, and vice versa
  • Appearance: strictly adhere to the dress code policy; ensure good personal hygiene that is not personally offensive to others; keep workplace clean
  • Behavior: follow the standards outlined by HR Department
  • Quality: follow the standards outlined by HR Department

 

Noble

  • Purpose: we are here to help customers have access to affordable banking options
  • Integrity: go about your job the RedDough way, with honesty, dignity and humility as outlined by the HR Department

 

 

Additional Responsibilities:

  • Provide assistance to fellow employees to enhance their ability to provide continuous, quality customer service.
  • Provide training and assistance to other Customer Service Representatives.
  • Keep work area clean and free of clutter or waste to project a professional appearance.
  • Complete special projects and miscellaneous assignments or functions as required and/or assigned.

___________________________________________________________________________________________

 

 

Qualifications:

 

  • High School diploma and at least one year of experience in banks, credit unions or Alternative Financial Services is helpful; should have a working knowledge of RedDough consumer lending policy.
  • Must have basic reasoning and problem solving skills.
  • Ability to take responsibility for continuous customer service and participate in a team effort to provide efficient service and meet customer needs.
  • Must be able to work with minimal supervision and be flexible and dependable with a professional appearance.
  • Must be accurate and detail-oriented, knowledgeable about computer systems as it relates to loans, transactions, and general business.
  • Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication.
  • Must be enthusiastic, self-motivated, team player and customer service oriented in attitude and performance; amiable personality.
  • Experience in handling large cash amounts.
  • Clear, concise oral and written communication skills for member transactions by phone or in person.

 

 

Physical Requirements:

 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.     

Marketing & Communications Specialist (Prosperity Connection)

Job Summary:

 The Marketing & Communications Specialist is responsible for both supporting and leading a range of projects critical to expanding recognition of Prosperity Connection and RedDough Money Center brands, increasing utilization of our services, and informing and motivating our current and prospective donors to support the mission. This staff member is chiefly responsible for establishing and implementing overall marketing strategies for the organization and key initiatives, designing a wide range of collateral and promotional materials, managing our online presence via websites and social media, and capturing the impact of programs on clients/customers and communities. Overall, this position is key to Prosperity Connection’s ability to effectively deliver upon the promise of its mission.

 This role may require working outside of the traditional work week (early mornings, late evenings, and weekends). The employee will also exercise discretion and independent judgment with respect to matters of significance.

 Essential Functions:

  1. Designs fliers, brochures, signs, reports, and additional collateral materials key to the implementation of coaching and financial programs, information campaigns, fundraising efforts, and more. Works cooperatively with vendors to produce needed marketing materials in a timely and cost-effective manner. Overall, ensures the quality and integrity of Prosperity Connection and RedDough brands.
  2. Manages Prosperity Connection and RedDough’s online presence via existing websites and social media platforms. Works cooperatively with team members to gather relevant program information, updates, feature stories, and more for website and social media content. Regularly reviews website content for accuracy and critical functionality of plugins, links and security issues. Uses online tools to enhance, track, and analyze SEO and conversion optimization across all online platforms.
  3. Develops targeted advertising campaigns for online, radio, print media, and other innovative platforms.
  4. Works in collaboration with the Executive Director and Director of Development to foster positive relationships with the media, donors, and clients through ongoing dissemination of messages and materials that resonate with a broad range of stakeholders. When needed, serves as a spokesperson for the organization and proactively liaise with the media to pitch stories and respond to requests for interviews, statements, and other information. At the discretion of the Executive Director, write letters to the editor, press releases, and op-eds and connect with local and regional media to ensure that these materials are published. Maintain archives of all public articles and public mentions of Prosperity Connection and/or RedDough Money Center.
  5. Leads efforts to design and disseminate external communication to clients, partners, and the wider community. Key projects/programs include internal and external newsletters, impact reports, and more. Works cooperatively with the Director of Development to design and disseminate fundraising materials as needed. This includes promotion and collateral materials for annual events and donor campaigns.
  6. Works with staff to identify clients, customers, and partners for testimonials. Utilizes appropriate and available technology to capture stories and images for use in marketing, promotional, and development materials.
  7. Works cooperatively with the leadership team to develop and implement an annual marketing plan.
  8. Manages design and procurement processes necessary for the acquisition of branded promotional materials and other items as needed. Work cooperatively with vendors to produce needed marketing materials in a timely and cost-effective manner.
  9. Represent Prosperity Connection at community/partner meetings and special events.
  10. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

 

Each employee of Prosperity Connection is held accountable for each of the areas outlined in our “ACTION” plan listed below:

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use resources wisely)
  • Avoiding actions that warrant a write-up

Compliant

  • Adhere to all policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports

Informed

  • Develop adequate product knowledge and skill set proficiency
  • Continued self-development via online courses, meeting participation and other development

Noble

  • Purpose: we are here to help members increase their standard of living and better their lifestyle

Qualifications:

 The Marketing & Communications Specialist should have a thorough understanding of the offerings provided by both Prosperity Connection and St. Louis Community Credit Union (affiliate of Prosperity Connection). Individuals with 1-2 years of applicable work and/or internship experience preferred.

 The candidate must be extremely professional in behavior and appearance, show initiative, willing to work a flexible schedule, and have the ability to work independently or in a team environment. In addition, the individual must also be extremely detail-oriented, possess excellent written and verbal communications skills, work well under deadline pressure, and be able to manage multiple projects at the same time.

 The candidate will also possess superior grammar, proofreading and editing skills, exceptional attention to detail, and must be able to master the use of Microsoft Word, Excel, and PowerPoint. The candidate must be proficient in Adobe Creative Suite, WordPress, MailChimp or Constant Contact, and social media platforms (e.g. Facebook, Twitter, LinkedIn).

 Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The physical requirements of this job include the ability to stand/sit, walk, reach above shoulder level, data entry, crouch, bend, stoop, kneel, squat, crawl and carry/lift up to 35 pounds. The employee must have valid driver’s license and have his or her own personal transportation.

 

 

Prosperity Connection is an Equal Opportunity Employer