Join Our Team

St. Louis Community Credit Union is strong, vibrant, and growing — and so is our team. Become part of our giveback today.

CURRENT OPENINGS: 


Assistant Vice President- Business Services

Job Summary

Provide information on credit union products and services to current and potential business members according to all credit union policies and procedures and Federal and State rules and regulations.  Develop and enhance the business loan and deposit portfolios.  Prepare, assess, process, and document all required forms and related documentation.  Approve or deny business loan applications.  Operate with moderate credit authority.


Essential Functions

  1. Gather background information on members applying for business loans, and deposit accounts, by interviewing applicants and obtaining credit bureau reports.
  2. Interview members requesting refinancing or rewrites of existing business loans.
  3. Assist members with loan and deposit application processes in person, on the phone, or electronically to ensure completeness of information.
  4. Pull credit reports for all accounts, verify debt, estimate monthly payments for any outstanding debt not listed and add them to debts on application.
  5. Calculate debt-to-income ratios on loan applicants, and calculate how much of a loan applicant’s debt is secured or unsecured.
  6. Ensure that sound analysis and lending procedures are followed. Act in compliance with Business Lending policy at all times.
  7. Evaluate the information provided by the business borrower to ensure accuracy of information.
  8. Approve or deny loan applications within established parameters and communicate internally to appropriate parties and to loan applicant.
  9. Explain reasons for denial and explore options for members when business loans are denied.
  10. Verify the accuracy of business loan amounts and repayment terms on approved loan applications. Complete loan documents and disburse loans when approved.
  11. Answer questions related to business accounts internally and externally.
  12. Responsible for collection activity of business accounts.
  13. Resolves complaints from members and nonmembers in a professional manner.
  14. Cross-sell business accounts (deposits and loans) and other credit union products as appropriate.
  15. Understand and comply with all state and federal regulations and laws. Ensure loan documents are in compliance with all Federal and State regulations including the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.


Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

Compliant

  • Adhere to all Credit Union policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports


Additional Responsibilities

  1. Complete special projects and miscellaneous assignments or functions       as required and/or assigned.


Qualifications

  1. College degree in Business and minimum five (5) plus years’ small business or commercial relationship lending experience.
  2. Must possess knowledge in documentation, disclosures and the processing of all loan and deposit products.
  3. Must have the ability to recommend related services whenever appropriate for the member while establishing a trusting relationship.
  4. Ability to communicate clearly with credit union members both in person and over the phone (orally and in writing) as well as staff.
  5. Must be able to handle pressure and deadlines exceptionally well and build trust by keeping information confidential.
  6. Must have the ability to set priorities and obtain established goals.
  7. Must be able to work precisely and accurately with numbers and legal documents.
  8. Must have a professional appearance and member-service oriented in both attitude and performance.


Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches

Learning & Development Training Specialist

Job Summary:

The Learning & Development (L&D) Training Specialist’s role is to support the Credit Union vision, mission and business strategies. To help grow the organization from within, through its employees, via L&D initiatives. Working with a high level of independence, the L&D Training Specialist will actively search, creatively design and implement methods to educate and enhance performance. In addition, will be responsible for improving the productivity of Credit Union employees through the development, coordination and presentation of training and development programs throughout the organization. The L&D Training Specialist shall exercise discretion and independent judgment with respect to matters of significance.

________________________________________________________________________

Essential Functions

  • A primary responsibility is to prepare materials required for, coordinate, and deliver onboarding as needed with new employees and newly promoted or re-assigned employees for transition into on the job training.
  • Design, develop and maintain training and development programs/materials based on corporate, branch and individual needs; ensuring a proactive approach.
  • Coordinate and deliver training programs via online, classroom and one-on-one environments. Provide evaluation and follow-up to ensure retention and sustainability.
  • Create an in branch presence through on the job observations, training, and follow-up.
  • Communicate with trainee managers on suggested development plan/course of action for each individual to enhance employee retention.
  • Work with Learning and Development Manager to identify training and development needs for individuals and the organization by working with key personnel throughout the organization to create consistency, efficiency and quality.
  • Communicates weekly via email to keep all staff informed of process changes, upcoming events, news, course requirements and more.
  • Stay informed to the relevant skill and qualification levels required by staff for effective performance in their role; circulate requirements and relevant information to department leaders and/or the organization as appropriate.
  • Develop self and maintain proficient knowledge in relevant areas while becoming a subject matter expert in new hire and internal promotion onboarding content.
  • Help maintain and utilize the use of the Learning Management System (LMS).
  • Maintain the Corporate Training Calendar.
  • Contribute to and assist in maintaining the network training hard drive.
  • Coordinate and work with third party providers as needed to schedule and/or create training and development programs/materials.
  • Serve as a role model, resource, and support for all employees throughout the organization.
  • Foster employee engagement at all levels of the organization to ensure a culture consistent with our brand and employee empowerment.
  • Exemplify the desired culture and philosophies of the Credit Union.
  • Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.


Additional Responsibilities:

  • Complete special projects, goals, and miscellaneous assignments or functions as required and/or assigned.
  • Position will require travel among branch locations.
  • Participate in coordination and execution of employee events.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

Compliant

  • Adhere to all Credit Union policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports


 Qualifications:

  1. Some college education preferred in a related field and/or a minimum of one year prior training experience or equivalent. Financial institution experience is helpful and must have a strong understanding of the Credit Union philosophy and brand.
  2. Must be bondable.
  3. Exceedingly professional and relatable in behavior and appearance.
  4. Possess advanced organizational and time management skills.
  5. Logistical planning and administrative skills are essential.
  6. An independent self-starter, yet able to facilitate and work well in a collaborative team environment.
  7. Excellent verbal and written communication skills. Must be able to clearly communicate complex messages and transfer conceptual thoughts and ideas into practical training applications.
  8. Must have the skills to facilitate and deliver excellent presentations and training programs. Must also have comprehensive knowledge of the topic they are discussing and present information with high energy.
  9. Proficient PC literacy is required, including proficiency with Microsoft Office Suite and Excel.
  10. Ability to manage multiple projects at once and be flexible/adaptable to the fast paced, high pressure, and ever changing learning environment.
  11. Have good interpersonal and observational skills so that they can assess trainees’ understanding and progress, and make any necessary adjustments to the program.
  12. Ability to work remotely and independently for extended periods of time.
  13. Must have valid driver’s license and have own personal transportation.

 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 40 pounds. The employee must occasionally drive from home office to different branches.

Teller 

Overview:

St. Louis Community is more than a credit union. As a Community Development Financial Institution (CDFI), we exist to serve communities through financial hope and inclusion.
We’re looking for excellent people to be part of our giveback. We are committed to hiring in the neighborhoods we serve, and we recruit and retain people of all backgrounds to help meet the financial services needs of our members and our community.
If you have a great work ethic, motivation to excel and a desire to serve, come grow with us. You’ll find more than a job here. You’ll find a passion and a career. Are you ready to make a difference? Apply today!
St. Louis Community Credit Union is an Equal Opportunity Employer.

Job Summary: Teller (Spanish/Bilingual a plus)

Tellers assist members in person, by phone and mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers/Assistant Branch Managers with assigned duties.


Essential Functions:

  1. Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating and reordering debit cards; complete all other transactions as requested.
  2. Verify member identification according to guidelines to avoid fraudulent transactions.
  3. Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
  4. Complete all transactions with accuracy.
  5. Balance currency, coin, checks and negotiable instruments at the end of the workday to ensure balancing accuracy.
  6. Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing and process transactions received through the mail.
  7. Manage cash load to ensure cash and vault drawers are within acceptable limits.
  8. Make a concerted effort to solve members’ issues and concerns.
  9. Counsel members on account questions relating to deposit products, loans and services offered at the Credit Union.
  10. Serve each member with courtesy and respect at a level consistent with our 4 Steps to Extraordinary Service.
  11. Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
  12. Strictly adhere to all safety and security procedures, including opening and closing the offices.
  13. Uphold the highest standard for keeping member and Credit Union business strictly confidential.
  14. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. 
  15. Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

 Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

 Compliant

  • Adhere to all Credit Union policies and procedures
  • Have a strong attention to detail to avoid repeated errors and errors due to blatant negligence

 
Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Have no negative internal survey reports

 Additional Responsibilities:         

  1. Replenish forms in the work area. 
  2. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

  

Qualifications:   

  1. High school education or sufficient technical/trade/business school classes. One (1) year previous teller experience preferred but not required.
  2. Must be able to lift 10-30 pounds and reach above head to move files if necessary.
  3. Experience in handling large cash amounts.
  4. Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.).
  5. Clear, concise oral and written communication skills for member transactions by phone or in person.  

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.

Benefits:

• Medical, dental and vision insurance
• Ancillary life insurance
• Matching 401(k)
• Pension
• Paid vacation time, personal days plus federal holidays
• Competitive pay
• Paid training
• Opportunities for career growth (promoting from within)

Member Service Representative

Job Summary:

 

Provide an environment of excellence for our members, our employees and our community. Build and maintain strong member relationships through the use of member service and selling skills. Receive and process membership, loan and checking applications, open new services, complete routine teller transactions and counsel members on other financial services.  

________________________________________________________________________

Essential Functions

  1. Build and maintain strong member relationships consistently serving using DOTS (Discovering Opportunities To Serve) whenever assisting members.
  2. Deliver an excellent service experience to the members by consistently having a friendly demeanor, sense of urgency, willingness to assist the member whenever needed, ensuring all issues and requests are resolved promptly, thoroughly and to the member’s satisfaction.
  3. Provide education on appropriate products or services (i.e., shares, checking, certificates, IRA’s, loans, ATM/Debit cards, Virtual branch, Internet banking, audio response etc.): and counsel members on the benefits of credit union products and services.
  4. Accurately process various account requests, including, but not limited to opening new accounts and services, disputes, stop payment requests, debit card reorders, address change requests, account transfers, requests for account ownership changes, closing accounts, etc.
  5. Process loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized.
  6. Deliver loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation.
  7. When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan.
  8. Consistently meet and/or exceed assigned goals.
  9. Recommend changes to policies and procedures to a Branch Manager/AVP of   Branch Operations to ensure superior member service and efficiency of operations is maintained.
  10. Keep all members and credit union business strictly confidential.
  11. Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures.
  12. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.


Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:


Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

Compliant

  • Adhere to all Credit Union policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports
 

Additional Responsibilities:

  1. Provide assistance to fellow employees to enhance their ability to provide continuous, quality member service.
  2. Provide training and assistance to other Member Service Representatives.
  3. Keep work area clean and free of clutter or waste to project a professional appearance.
  4. Complete special projects and miscellaneous assignments or functions as required or assigned.


Qualifications:

  1. High School diploma or equivalent business experience
  2. At least one year of experience in Credit Unions or other financial institutions is preferred; working knowledge of credit union consumer lending policy is preferred.
  3. Must have basic reasoning and problem solving skills.
  4. Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs.
  5. Must be able to work with minimal supervision and be flexible and dependable with a professional appearance.
  6. Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries.
  7. Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication.
  8. Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.


Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.                             

Contact Center Representative

Job Summary:

To provide an environment of excellence for our members, our employees and our community. To build and maintain strong member relationships through the use of member service and selling skills thru various member touch points. 

 

Essential Functions:

  1. Answer all incoming phone calls into the credit union. Build and maintain strong member relationships through various member touch points including phone, fax, mail and email.
  2. Ensure member satisfaction by meeting and/or exceeding member service expectations over the phone.
  3. Monitor ACD software to manage incoming call volumes.
  4. Determine member needs, educate on appropriate products and services to meet those needs and provide solutions.
  5. Cross-sell additional products and services at every opportunity by using the DOTS process.
  6. Follow up with members, when necessary.
  7. Handle and resolve member complaints and concerns. Take personal accountability for the member.
  8. Research information, when necessary, using available resources.
  9. Perform routine teller transactions and open new services.
  10. Receive loan applications, over the phone and online, follow up with decisions and ensure cross-selling from credit report.
  11. Contact members with loan decisions when needed.
  12. Continuously look for opportunities to assist fellow employees in enhancing their ability to meet member’s needs; help train.
  13. Work with other departments to find the best solution to member’s needs.
  14. Recommend changes to policies and procedures to appropriate persons to ensure superior member service and efficiency of operations are maintained.
  15. Keep all members and credit union business strictly confidential.
  16. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements.  Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.

 

Additional Responsibilities:

  1. Keep work area clean and free of clutter or waste to project a professional appearance.
  2. Complete special projects and miscellaneous assignments or functions as required and/or assigned.

 

Key Competencies:

  1. High stress tolerance
  2. Resilience
  3. Adaptability
  4. Ability to work under pressure
  5. High energy level
  6. Sound judgment

 

Qualifications:

  1. High School diploma and at least one year of experience in Credit Unions or other Financial Institutions is helpful; should have a working knowledge of credit union consumer lending policy.
  2. Must have basic reasoning and problem solving skills.
  3. Ability to take responsibility for continuous member service and participate in a team effort to provide efficient service and meet member needs.
  4. Must be able to work with minimal supervision, be flexible and dependable with a professional appearance.
  5. Must be accurate and detail oriented, knowledgeable about computer systems as it relates to loans, new accounts, and general credit union inquiries.
  6. Must have exceptional interpersonal relationship skills; be clear and concise in oral/written communication.
  7. Must be enthusiastic, self-motivated, team player and member service oriented in attitude and performance and amiable personality.


Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 35 pounds. The employee must occasionally drive from his or her home office to different branches.       

 

Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:

Accountable

  • Reliable: ready to work at scheduled times
  • DWYSYWD: do what you say you will do
  • Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
  • Resourceful: run it like you own it (use CU resources wisely)
  • Avoiding actions that warrant a write-up

Compliant

  • Adhere to all Credit Union policies and procedures
  • Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.

Teammate

  • Supportive: help your co-workers succeed
  • Cooperative: work together, not in isolation (together, everyone achieves more)
  • Golden Rule: treat others the way you want to be treated
  • Attitude: help create a friendly and positive atmosphere wherever you are
  • Having no negative internal survey reports